To make your return from you have to contact us so we can create a return for you.
Please provide us with the following information;
Once we have created your return, you will be able to schedule a free pick up with DHL using the documents and instructions that we provided you.
Make sure to always save the receipt and return tracking number until your refund has been processed.
Unfortunately not. We would appreciate it greatly if you return your orders separately. One parcel per order with the return labels provided by us attached. By following these instructions, your return will be processed more easily and you will receive your refund in time.
Returns usually take 14 days to be received and processed from when you sent it. When your return has been processed, a refund will be issued through your original payment method, this could take up to 5 work days. We will keep in touch with you along the way and send you an email once it’s all done.
If you are not 100 % satisfied with your recent NA-KD purchase, you are more than welcome to return products that are in original condition for a full refund, within 90 days after you have received your order.
You are welcome to return sales items that are in their original condition. We also accept returns on swimwear as long as all of the hygienic stickers are still on the items.
Yes, all of our returns are free of charge! If you want to make sure that you are returning your order the right way, simply check the instructions provided on your return note. If you still have questions, don't hesitate to clarify with us before you hand your order to the delivery service.
Unfortunately, our system can't make any exchanges, only returns and refunds. However, you are more than welcome to return the item you don't wish to keep for a full refund and then place a new order for the item that you want instead.
If you need any help with the return or if you have any questions in general, don't hesitate to contact us.
We are NA-KD, the hottest online brand bringing you the best in fashion and accessories from around the world. As our customer, you are at the heart of everything we do. From offering you new arrivals every day and free delivery and return, we aspire to provide you with the best online shopping experience. Born 2015 in Sweden, we are getting ready to take over the fashion world and prove that clothing can be affordable and on-trend. Working together closely with brand ambassadors and content creators from all over the world, we strive to show you the most updated, on-trend styles on all channels.
Our designs are made for you and give you the freedom to express yourself through fashion. As we know that fashion is not a necessity’ but part of your DNA, we ensure to always feature the latest trends with prices that won’t break the bank. Browse our wide selection of dresses, tops, sweaters, and pants to find your new favourite piece today. Add a final touch to your outfit with our accessories and shoes to look fabulous no matter where you go.
Still looking for some outfit inspo? Our social channels are constantly updated with new content and styles that are in vogue. We love social media and we know you do, too! NA-KD is digitally native - we are born online and will continue to expand and improve in order to allow you a smooth shopping experience...every day and night. Our secret to success? Having incredibly dedicated, talented people in our team who work hard to offer you the hottest pieces in women’s fashion. Combined with close collaboration with some of the most sought-after influencers in the industry, we can go above and beyond for our followers.
But most importantly, we want you to feel comfortable with what you are wearing. Our styles are as unique as our followers, therefore we aim at providing you with anything from sparkly party dresses, dangling earrings and high heels to comfy sweatpants, hoodies, and sneakers. Develop the courage to stand out or decide to perfectly blend in, no matter what you do - we will provide you with the right outfit.
Please use these size charts to help determine your size. Please note that these charts are indicative only. Sizes and measurements may vary to actual item. Please email us if you need the fit of a particular item.
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